Container service KPI's - Reliability

One of the most important KPI's in a container service is reliability, i.e. probability of the event that delivery is done on time. The recent correction of the 2-year long slump in the reliability could be correlated with the flatting of the tariff rate (figure below).

Source: http://www.ifw-net.com/

The factor to effect is the severe competition which drives the container lines to match their clients' need for the parcel supply reliability. As per Drewry's, the reliability champions among container carriers - Hanjin and Maersk, have achieved unprecedented 90%+ benchmark in the reliability of their services against the industry average level of 69%. This blog's post on Maersk Daily may give an idea of the scale of the efforts and investment required to accomplish the feat.

There are some insights and more info on the topic at the IFW news.

A.O. Chepok

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